One of the most professional companies I have ever worked with. Awesome customer service, including prompt responses to calls and emails, detailed explanations and great staff to service/repair all aspects of our pool with absolutely no nonsense.”
Jason C.
Kings Point
I’ve been a Haven Pools customer for years, having worked with several other companies prior to finding Haven. Service and work product is exemplary! Pool opening, closing, any repairs, and weekly maintenance – my pool is always pristine. Haven goes above and beyond caring for the equipment, preferring to repair wherever possible as opposed to “you need a new…” Immediate response if I need something “extra”. One less thing for me to worry about.
Dorothy T.
Lloyd Harbor
We have been customers of Haven Pools since 1994. They worked closely with our landscape architect and built the pool of our dreams. They used advanced technology for a built in cleaning system, remote controls from inside the house, and most important, they installed a state of the art automatic pool cover that fit my husband’s requirement: you could land a 747 on it! This was most important as we had four young children at the time.
Since it was built, Haven Pools has been the only pool company to service our pool, as well as perform weekly maintenance. In the almost 30 years we have been using them I can easily say we have NEVER had anything but excellent and attentive service. They have NEVER let us down. A swimming pool is a major expense and has so many complicated components. Haven Pools has protected our investment as 30 years later, it is as beautiful and “solid” as it was that first season. I only wish everything else in our home was so well taken care of!!
Linda B.
Matinecock
I’ve used Haven Pools for nearly twenty-five years. Their weekly maintenance is consistent, reliable and thorough. They quickly and accurately identify when equipment needs repair, and when I ask them to make those repairs they do so promptly and professionally. They use high quality, long lasting fittings—think brass instead of plastic where possible. When I call their office I’m greeted with courtesy, attention and friendliness. They’re terrific.
Eric F.
Locust Valley
We love the pool, thank you everyone at Haven for working hard and showing diligence and care on this project. It means a great deal to us and is very much appreciated. We look forward to enjoying it for many years and continue benefiting from the expertise of your company.
R.A.
Glen Cove
Haven Pools did an amazing job designing and building our pool. The design of the pool is spectacular adding beauty to our existing landscape! The pool design is classic and timeless and has added value to our property. We live on a river so the project was very complicated. Haven was able to manage the whole process and work within the guidelines dictated by living on tidal wetlands. We love our pool and enjoy it throughout the season. I would highly recommend Haven Pools.
Molly J.
West Islip, New York
Dear Craig,
From the get-go, Haven took a pro-active approach with our project. They offered suggestions with regard to layout and design, many of which proved so creative that they were eagerly implemented – which is not surprising, given the know-how and experience accumulated over 4 decades in the field! Haven exhibited superb knowledge of all aspects of pool construction, a straight forward demeanor, and the highest caliber of professionalism. The workmanship they provided was of unparalleled quality. What is more, all the work was completed in a timely manner, as promised, and with none of the frustrations and headaches that can sometimes accompany large projects.
We have maintained our relationship with the company and continue to have such confidence in them that we would never even contemplate having another company open or close our pool each season. Best of all, the pool has stood the test of time, and it continues to look as good and function as well — almost 8 years later! — as it did on day one. All in all, we offer our highest recommendation to any and all who are contemplating pool work. These guys really are the best.
Michelle & Len G.
Brookville, New York
Pool: Rectangular gunite pool: 44’ x 19’, hydrolic cover that retracts to hidden compartment
Haven has built our pools and maintained them and we have always been very happy with their service – for over 25 years.
Susan S.
Locust Valley
Dear Craig,
I would like to complement you and your entire staff on completing an outstanding project on the installation of our pool this summer.
From the very early stages of our project, you and your team were professional, courteous, responsible, and skilled in every aspect of planning, installing, and solving any problems that arose with our new pool. Jackie and I naturally had concerns and apprehensions, as we never had any experience with pools in our past. You allayed all of our fears, and were always receptive to our many inquiries and concerns.
All of our friends and family who have seen our pool complement the quality work and beauty of the pool. We will always recommend your company, without reservation, to any friends who are looking for the best in pool construction.
Sincerely,
Dr. Stephen and Jackie C.
Roslyn, New York
Dear Craig,
Alice and I would like to thank you for an incredible job on our recently installed gunite pool. The workmanship was excellent, your crews were professional and your service and commitment to do the best job possible was obvious.
Anyone who shops around would be foolish not to use Haven Pools. Thank again.
Speak to you soon,
Barry C. B.
Dix Hills, New York
Dear Craig,
Just a short note to express my deep thanks and sincere admiration for a job well done.
It was a pleasure doing business with you and the quality of the work and all the promises made were adhered to 110%.
Looking forward to a long and mutually beneficial relationship in the years to come.
Thank you very much.
Sincerely yours,
Vic & Beth S.
Setauket, New York
Dear Karl,
Now that the hectic activity and the dust has settled at the pool recently installed, I would like to drop you this little note to thank you for a job well done. The pool is not only beautiful to behold, but reflects the professionalism of you, your son Craig, and your sub-contractors. I am so impressed with the quality of your work that I have recommended to my partners, that when the situation arises we use your firm on our building projects.
Again, I would like to thank you for a job well done and that there will remain a warm and fruitful relationship for the maintenance of my pool in the forthcoming years.
Sincerely yours,
Robert N.
Greenlawn, New York
Dear Karl,
We sincerely wanted to express our gratitude to you and the people who work for Haven Pools. It truly was our good fortune contracting you to build our beautiful pool. We found you to be a man of integrity, honesty and sincerity.
Your staff have been most dependable, reliable and knowledgeable.
It is not too often that the public is exposed to such outstanding qualities.
Craig is a delight, always caring and dependable, as well as, Tony. The ladies in the office have always been courteous and helpful. It certainly stands to reason why you’re so successful.
Be well and best luck.
Sincerely,
Dr. & Mrs. Albert S.
Roslyn Harbor, New York
Dear Craig,
When my wife and I first decided to put in a pool, we were forewarned by all our “pool friends” being told endless tales of frustration, delays, leaks, poor workmanship and mainly a total lack of interest once a contract was signed.
I just want to tell you and anyone you want to show this letter to, that from start to finish, it has been a pleasure to have you build our pool.
The many crews you sent, the girls answering your telephones and particularly you and the other people in charge, have been as helpful and understanding and most of all professional throughout the time it took to complete the job and even now that it is all finished. The pride and concern you take reflects in the work you do.
Thank you all for the beautiful pool and spa you built for us.
Sincerely,
Dr. & Mrs. Sidney F.
Kings Point, New York